Reference

How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. This policy explains what we gather, how we use it, and who you contact to update or delete your information.

Account DataPayment RecordsDevice InformationContact RightsLocal Storage
666bd How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review what information we hold, correct an error in your profile, or request account closure and data deletion, our support team handles these requests directly. Reach us through live chat for immediate help, email for detailed inquiries, or Telegram if you prefer messaging outside the site.

Live Chat Open the chat widget from any logged-in page and tell the agent you need privacy support. They can pull your account record, confirm what data we store, and start a deletion request on the spot.
Email Support Send your request to our support email with your registered phone number and account username so we can verify your identity. We reply within one business day and confirm when your request is processed.
Telegram Channel Message our official Telegram support handle with your account details. The team responds during business hours and can walk you through data access, correction or deletion steps in real time.
DATA PRACTICES

How We Protect Your Information

We built our account system around secure storage, limited internal access, and clear processes for updating or removing your data. Every deposit record, login session and support chat is logged so we can trace activity if you report suspicious behavior, and we encrypt sensitive fields so they stay unreadable if a breach occurs.

Collection and Use

We gather registration details to verify your identity, payment records to process deposits and withdrawals, device and IP data to detect unusual logins, and support chat transcripts to resolve account issues. Nothing is collected beyond what we need to run your account securely.

Cookies and Tracking

We use session cookies to keep you logged in, analytics cookies to measure page performance, and preference cookies to remember your language and display settings. You can disable non-essential cookies in your browser, though some features may not work without them.

Data Retention

We keep your account information as long as your profile remains active plus the retention period required by financial rules in our jurisdiction. Closed accounts are archived for the legally required duration, then purged. You can request early deletion through support.

Your Rights

You can ask for a copy of the data we hold, request corrections to your profile, withdraw consent for non-essential processing, or close your account and delete your records. Contact support with your registered phone number to start any of these requests.

Privacy Policy Answers

We ask for your full name, phone number, email address and date of birth during sign-up to verify your identity and comply with account security requirements. We also log your device type and IP address each time you log in.

We record transaction identifiers, amounts and timestamps when you deposit or withdraw so we can reconcile payments, process your cash-out requests and resolve any disputes. We share payment details only with the wallet provider handling the transfer.

No. We do not sell, rent or trade your information. We share data only with payment processors to complete transactions and with legal authorities when required by law in the jurisdiction where we operate.

We archive closed accounts for the retention period required by financial record-keeping rules in our operating jurisdiction, typically several years, then permanently delete the records. You can request early deletion by contacting support.

Yes. Contact our support team through live chat, email or Telegram with your registered phone number and account username. We will send you a report of the data we store within a reasonable timeframe and confirm by email once ready.

Open a support ticket via live chat or email, state that you want to close your account and delete your data, and provide your registered phone number for verification. We process the request and confirm closure by email once complete.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.